NAC and ODESH defend new Jackson’s Airport taxi system amid operator pushback

The National Airports Corporation [NAC] and transport provider ODESH Limited have clarified public discussions surrounding the selection of taxi operators at Jackson's International Airport, following pushback and online videos from unselected operators.

NAC said the introduction of the new taxi arrangement was necessary to manage temporary space constraints caused by ongoing extension and refurbishment works at the Domestic Terminal, which significantly reduced parking and drop-off zones.

To maintain order, NAC publicly advertised invitations in The National and Post-Courier in 2024 and 2025, calling on qualified taxi operators to apply for the NAC Premium Taxi Service.

Contract awards went to three service providers meeting requirements, which included operating online/app-based booking platforms and maintaining modern fleet standards.

ODESH Limited, a 100 per cent Papua New Guinean-owned enterprise and dual SME award winner, refuted social media claims that the contract was awarded privately or through favoritism.

"ODESH submitted its application through the required process and was invited by NAC to attend a meeting alongside representatives from several taxi operators, including Comfort Taxi," ODESH stated in its press release.

"ODESH was selected through a publicly advertised and competitive process. The appointment was not made privately or without giving other qualified taxi operators an opportunity to apply."

ODESH added that all its vehicles are registered with the Road Traffic Authority [RTA] and Motor Vehicles Insurance Limited [MVIL], featuring valid taxi T-plates. On fare concerns raised by passengers, ODESH clarified that rates charged strictly follow the Independent Consumer and Competition Commission [ICCC] approved 2026 taxi fare structure.

Addressing initial rollout difficulties, NAC acknowledged operational challenges, including taxi shortages during peak flight arrival times. The corporation confirmed it has issued directives to contracted operators to scale up vehicle numbers.

However, NAC expressed concern over recent illegal disruptions at the airport terminal.

"NAC is concerned by recent incidents involving certain unauthorized taxi operators, including the intimidation of NAC staff, aggressive behavior, non-compliance with airport regulations, and damage to airport property," the corporation said in a media statement.

"Such conduct is unacceptable and will not be tolerated. The safety of passengers, airport users, and staff remains NAC’s highest priority."

NAC reassured local taxi operators that the procurement process is not permanently closed, encouraging operators willing to upgrade their services to contact NAC for operational and safety specifications to qualify for future opportunities.